Callback request
Give phone number, briefly describe issue, and wait.
If any questions remain, the callback is the simplest path; write your name, account ID, and the type of issue, then the support team will call you back.
Most requests receive a response within 10-25 minutes; Dhaka-based users on bKash, Nagad, and Rocket also get help on the same channel. Help Center And FAQ page Many problems are solved on their own beforehand.
Give phone number, briefly describe issue, and wait.
If name and login details match, the team moves quickly
Screenshots can also be attached if sent by writing
Users from Dhaka, Chittagong, and Sylhet follow the same guide
Response varies by time; the morning queue is shorter than at night
| Time of day | Average wait |
|---|---|
| 9:00 AM to 12:00 PM | 10-15 minutes |
| 12:00 PM to 6:00 PM | 15-25 minutes |
| 6:00 PM to 11:00 PM | 20-35 minutes |
| Holidays | 25-40 minutes |
If the network is slow at noon, leave the screenshot first; that helps support understand quickly.
Callback is not required for all questions; small questions, login issues, or app-related information can also be sent via other channels.
Help notes can be sent from within the app, and answers also arrive there.
Solutions are found in three simple steps in the Help Center.
If login is blocked, verify your account information, then try again.
17,357 reviews, average rating 4.9 out of 5
Since 2022, users from 8 countries are connected
Support pages are usually open
Many questions' answers are already in the Help Center
Requested a callback from Dhaka and received an answer in 15 minutes; the language was easy.
Rahim, Dhaka
Had a question about bKash; found the answer in the Help Center link.
Sumi, Narayanganj
Login was blocked; I sent a note once, then the solution came.
Tanvir, Chittagong
Step 1
If your account, login, or app is stuck, mention it in one-line note
Step 2
Keep the correct number, and if you want, add questions about bKash or Rocket
Step 3
The team will call back or send a written reply after reading your note, and mostly it's clear in one go
In the morning it usually takes 10-15 minutes; at night it may take a little more than 20 minutes
If the question is short, text is more helpful; a screenshot makes the issue easier to understand
tk444 Help Many common answers are on the page; looking at them first saves time
If login is stuck, wrong password, old cache, or network is usually the cause; verify data and try again
Otherwise, provide a callback to support tk444 App And App installation guide Setup is faster when matched
Join now Log in